Refund policy


Return & Refund Policy – KiXX

At KiXX, we offer a curated mix of in-stock products ready to ship immediately, and preorder-only items that we source specifically for you after payment. Please read the policy carefully before placing your order.

1. In-Stock Products

  • Items marked as in stock are available for immediate shipping.

  • You may return or exchange these items if:

    • They are unused, in original condition and packaging.

    • You contact us within 7 days of delivery.

  • Returns or exchanges are not accepted for:

    • Change of mind

    • Incorrect size ordered by the customer

If your return is approved, we will issue a refund or exchange after receiving the returned product.

2. Preorder Products

  • Items marked as preorder are custom sourced after you place your order and pay a 50% deposit.

  • Preorder sales are final and non-refundable once confirmed with our supplier.

  • You must pay the remaining balance before delivery.

  • You may request cancellation within 12 hours of placing your preorder. After this window, cancellation and refunds are not possible.

3. Returns & Exchanges for Incorrect or Damaged Items

For both in-stock and preorder items, we accept returns or exchanges only if:

  • You receive an incorrect product (wrong size or model), or

  • The product is damaged upon delivery.

To be eligible:

  • Contact us within 48 hours of receiving the item.

  • Provide clear photos and videos of the issue.

  • Keep the product unused and in original packaging with tags.

If approved, we will arrange a replacement, store credit, or partial refund depending on availability.

4. Refunds

  • Refunds are issued only when returns are approved or if we cannot fulfill your preorder.

  • Refunds will be processed to your original payment method or bank transfer within 7–14 business days.

  • Deposits for confirmed preorders are non-refundable.

5. Shipping Costs

  • Shipping costs are non-refundable except when we send an incorrect or damaged item.

  • Return shipping costs for exchanges or returns due to customer preference are the customer’s responsibility.

6. How to Contact Us

For returns, exchanges, cancellations, or questions, contact us at:
Email: wearkixx@gmail.com
Please include your full name, order number, and detailed information or photos about your request.

Thank you for supporting KiXX and understanding our preorder and return policies. We strive to deliver high-quality sneakers and service.